Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step-by-step guidance to solve technical or order-related problems.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to improve products and processes.
• Collaborate with a supportive remote team to achieve service goals.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and the ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere with a reliable internet connection.
• Competitive salary with regular performance reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative culture that values growth and respect.