Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist our global customers. The role involves handling voice calls and live‑chat inquiries from French‑speaking regions, turning issues into positive experiences.

Key responsibilities

• Deliver timely and friendly support in both French and English via calls and chat.
• Troubleshoot issues with a calm, solutions‑first approach.
• Accurately document all customer interactions.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• Minimum 1 + year remote or online customer service experience.
• Fluent in French and English (written and verbal).
• Strong written and verbal communication skills.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.
• Laptop or desktop with i5 processor or higher, reliable internet (≥25 Mbps), and a quiet workspace.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance bonuses based on KPIs.
• Collaborative team culture focused on growth and accountability.