Patient Services Specialist

About the role

myteem is looking for a Patient Services Specialist in Beirut to handle a wide range of patient-facing tasks, including inbound and outbound calls, chart preparation and patient support. The position is on-site in the Beirut office, Monday to Friday from 3:00 p.m. to midnight (Beirut time), 9 hours per day (8 working hours and 1 hour break), with part-time shifts available.

Key responsibilities

• Handle inbound calls about medical services, appointments and general queries, and make outbound calls for appointment reminders and follow-ups, possibly rerouting calls within the practice.
• Collect and organize patients' medical information to prepare accurate, up-to-date charts, ensuring all documentation is obtained and recorded.
• Answer patients' questions and concerns promptly, help them schedule appointments, obtain medical records and navigate healthcare procedures.
• Maintain accurate records of patient interactions and enter data into electronic systems precisely.
• Issue prior authorizations to insurance companies so patients can receive treatment or prescriptions.
• Perform other duties as assigned.

Required profile

• Professional proficiency in English; Spanish is a bonus.
• Excellent verbal and written communication skills, able to interact professionally and compassionately with patients and colleagues.
• Strong organization, attention to detail and ability to multitask and prioritize.
• Ability to keep patient information confidential and comply with HIPAA regulations.
• Prior healthcare or customer service experience is preferred but not required; training is provided.

Required skills

• Data entry and computer proficiency.
• Experience with electronic medical records systems.