Part‑time Call Center Operator – PM Shift

About the role

The company is looking for a part‑time operator to join its multilingual call centre during the evening shift. You will be the first point of contact for patients seeking medical, travel or crisis assistance, providing timely and professional support.

Key responsibilities

• Answer incoming patient calls and address their requests promptly.
• Make outbound calls following assigned lists, scripts and procedures.
• Assist patients by taking appropriate actions to meet their needs and exceed expectations.
• Schedule, confirm and update patient appointments.
• Review daily tasks, communications and pending follow‑ups to ensure completion.
• Handle incoming and outgoing emails and process faxes according to internal guidelines.
• Prepare and send reports to the manager as required.
• Escalate urgent, sensitive or unresolved cases to the manager.
• Perform any other tasks requested by the manager.

Required profile

• Fluent in French and English.
• Available 2‑3 days per week, Monday‑Friday, from 4:00 PM to 11:00 PM.
• Strong communication skills and a customer‑oriented attitude.

Required skills

• Proficiency in using call‑centre software and standard office applications.