Operations Director

About the role

The Operations Director will lead the execution of company policies to ensure contractual compliance and exceed customer service expectations. This senior role oversees cost management, revenue growth, safety, and regulatory adherence across strategic accounts while driving overall operational excellence.

Key responsibilities

• Manage costs and revenue to achieve top‑ and bottom‑line financial goals, including expanding business within strategic accounts and negotiating contract terms.
• Direct operational activities through subordinate managers to meet and exceed contractual service expectations.
• Maintain a safe work environment by implementing comprehensive safety, recognition, and training programs.
• Ensure compliance with local, state, and federal regulations such as FLSA, OSHA, and ADA.
• Oversee budget compliance for identified accounts and drive cost‑reduction initiatives.
• Recruit, develop, and retain qualified staff, providing clear performance expectations and growth pathways.
• Provide managerial authority over Regional Operations Directors and contribute to company strategic vision.
• Travel as required to support regional operations and client engagements.

Required profile

• Bachelor’s degree in business, communications, or a related field.
• 5–10 years of relevant experience in operations management or a comparable senior role.
• Proven ability to manage large teams and drive financial performance.
• Strong understanding of regulatory requirements (FLSA, OSHA, ADA) and safety standards.
• Valid driver’s license may be required.

Required skills

• Leadership and team management.
• Budgeting and financial analysis.
• Regulatory compliance knowledge.
• Strategic planning and execution.