Junior Technical Support Specialist (Web Hosting & Cloud Operations)

About the role

HostBotics, an international web hosting, cloud infrastructure and CPaaS provider based in Lebanon and the UK, is looking for a tech-savvy Junior Technical Support Specialist in Beirut. It is an entry-level position for a computer engineering or computer science graduate or junior technician who wants hands-on experience in cloud infrastructure, web hosting, server administration and client support. You will work directly with the senior engineering team, handling client requests while helping with internal sysadmin tasks and platform operations. The role is full-time or part-time, on-site or hybrid in Dekwaneh.

Key responsibilities

• Provide Tier-1 and Tier-2 technical support by ticket and live chat for web hosting, VPS and DNS requests.
• Help clients set up email accounts and clients (Outlook, mobile) and troubleshoot delivery issues such as SPF, DKIM and DMARC records.
• Assist with domain DNS management, SSL certificate installation and website deployment.
• Perform website and database migrations, basic WordPress troubleshooting and plugin/theme fixes.
• Help monitor Linux server health, WHM/cPanel environments and CloudLinux resource usage.
• Contribute to internal platform maintenance, software testing and technical documentation.

Required profile

• Degree or ongoing studies in Computer Engineering, Computer Science, Information Technology or a related field.
• Strong problem-solving mindset and eagerness to learn cloud infrastructure technology.
• Good command of written English and Arabic.

Required skills

• Basic understanding of cPanel/WHM, Plesk or similar hosting panels.
• Familiarity with Linux command line basics (AlmaLinux, Ubuntu or Debian).
• Fundamental knowledge of DNS, web servers (LiteSpeed/Apache/Nginx) and email standards (SMTP/IMAP/POP3).
• Basic experience with WordPress, MySQL and site file structures.

What we offer

• Mentoring in enterprise cloud hosting, virtualization, server security and infrastructure management.
• A dynamic corporate office environment in Dekwaneh with flexible growth potential.
• NSSF and medical insurance.

To apply, candidates can apply through LinkedIn or send their CV to the company's HR contact with the subject "Junior Technical Support Application".