IT Support Officer – Level 2

About the role

The IT Support Officer (Level 2) provides essential technical and operational support to the university community, ensuring that digital environments, hardware, software, and network services are reliable and ready for academic and administrative use.

Key responsibilities

• Resolve escalated (L2) hardware, software, and network issues and monitor IT systems daily for optimal performance.
• Install, configure, and maintain computers, operating systems (Windows/macOS), and peripheral devices.
• Maintain audit‑ready digital and physical records of IT assets and incidents.
• Prepare IT labs for teaching, perform software updates, and support university events and classroom audiovisual equipment.
• Act as the primary liaison for classroom IT requests and coordinate with other IT teams for complex issue resolution.
• Ensure compliance with university bylaws and security standards, perform system checks, and generate periodic asset and incident reports.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• 2–4 years of experience in IT support or high‑volume service environments.
• Fluency in English, Arabic and French.

Required skills

• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite.
• Hardware troubleshooting and peripheral device configuration.
• Database management and IT asset tracking.
• Network troubleshooting and system monitoring.
• Audit‑ready record keeping and reporting.
• MCSE certification (preferred).