Internal Support Specialist

About the role

We are looking for an Internal Support Specialist to join our IT team. You will provide day‑to‑day technical assistance to employees, maintain hardware and software assets, and ensure the reliability of our server and network infrastructure.

Key responsibilities

• Provide technical support for computers, printers, and peripheral devices.
• Update and install drivers, configure new laptops and refurbish retired devices.
• Manage IT asset inventory, track assignments, and oversee hardware lifecycle.
• Troubleshoot Windows Server environments (2008‑2025) and related services such as SQL Server, Visual Studio, Hyper‑V, VMware, Remote Desktop Services and Server Manager.
• Resolve Windows 10/11 user issues and perform hardware upgrades (RAM, storage, battery).
• Support Microsoft Office 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Maintain and troubleshoot Aruba access points, network switches, and Palo Alto firewalls, ensuring VPN tunnels stay active.
• Monitor backup solutions (Acronis, Veeam) and Sentinel security alerts.
• Create, delete and document virtual machines on Hyper‑V.
• Produce SOPs, documentation, and perform regular health checks on IT systems.

Required profile

• Strong background in desktop and server support.
• Experience managing IT assets and hardware refresh cycles.
• Ability to work independently and follow up on tickets until resolution.
• Good communication skills for assisting internal teams across multiple sites.

Required skills

• Windows Server 2008‑2025
• SQL Server, Visual Studio
• Hyper‑V, VMware
• Remote Desktop Services, Server Manager
• Windows 10 & 11
• Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint)
• Printer troubleshooting and driver installation
• Aruba Access Points
• Palo Alto firewall management
• Acronis and Veeam backup monitoring
• Network switch configuration
• Asset inventory tools

What we offer

• Opportunity to work with a diverse set of technologies.
• Collaborative internal IT environment.
• Professional development and training.