Information Technology Specialist (On-Site)

About the role

The IT Specialist provides on-site technical support at the OHANA Lebanon office and is the main point of contact for local IT needs. The role keeps end-user devices, Microsoft 365 services, network connectivity, meeting-room technology, printers, IT assets and CCTV systems running reliably, and handles incidents and service requests within its scope. Complex or high-risk issues are documented and escalated to the Head of IT or the appropriate specialist.

Key responsibilities

• User support: on-site, walk-up and ticket-based help, first-line support for ERP, CRM and business applications, and guidance on cybersecurity practices.
• Microsoft Modern Workplace: prepare, image and deploy devices, join them to Active Directory and Microsoft Entra ID, manage endpoints via Intune and Windows Autopilot, and handle joiner, mover and leaver tasks.
• Network and infrastructure: first-line support for LAN, WAN, Wi-Fi, VPN and internet, switches, routers, firewalls, VLANs and access points, plus printer and scanner support.
• Cybersecurity: apply security baselines, respond to Microsoft Defender alerts, maintain patch compliance and support vulnerability remediation.
• Asset management: keep accurate records of hardware, software and accessories, track assignments and repairs, monitor toner and coordinate warranties and vendors.
• Meeting rooms, AV and CCTV: support Teams Rooms and presentation equipment, and support CCTV cameras and recordings.
• Governance: maintain support records, follow IT policies and change controls, and provide ticketing, asset and operational reports.

Required profile

• Diploma or bachelor's degree in IT, Computer Science, Information Systems or a related field.
• Three to five years of IT experience; site-office, construction, property development or multi-location support experience is preferred.
• Currently residing in Lebanon and available to work on-site.

Required skills

• Windows, mobile-device and peripheral troubleshooting.
• Microsoft 365, Teams, Outlook, SharePoint and OneDrive.
• Intune, Windows Autopilot, Active Directory and Microsoft Entra ID.
• TCP/IP, Wi-Fi, VPN, VLAN, switching, routing and firewall basics.
• Microsoft Defender, patching and device compliance.
• Preferred: CompTIA A+, MD-102 or MS-900, ITIL 4 Foundation, SC-200 or AZ-500.