Human Resources Business Partner - Warehouse Operations

About the role

Toters is looking for an HR Business Partner (HRBP) to provide dedicated HR partnership to warehouse operations across an assigned region (North or South). The role works closely with regional Operations leaders and warehouse managers to turn business priorities into practical people plans, strengthen employee relations and retention, and ensure consistent HR practices across multiple sites. It combines hands-on operational support with a proactive focus on workforce planning, performance, engagement and organizational effectiveness.

Key responsibilities

• Act as the primary HR partner for Operations leaders and warehouse managers, forecasting staffing needs, prioritizing vacancies and planning workforce deployment in line with warehouse openings, volumes, turnover and budgeted headcount.
• Partner with Recruitment and Operations on hiring for warehouse roles, including high-volume recruitment, interviews, open recruitment days and referrals, and ensure onboarding, transfers, probation follow-up and offboarding are handled consistently.
• Monitor hiring progress and staffing gaps, follow up on delays and escalate risks affecting warehouse readiness.
• Advise managers on employee relations matters such as attendance, conduct, grievances, conflicts and performance, handling cases fairly and confidentially and maintaining documentation.
• Maintain regular on-site presence across the warehouse network to understand employee concerns, coach managers and resolve issues quickly.
• Drive probation reviews, performance follow-ups and improvement plans, monitor turnover, absenteeism and exit insights, and recommend retention actions.
• Support employee recognition, development, engagement and career-growth initiatives suited to warehouse employees.
• Validate attendance, overtime, leave and other payroll inputs with HR Operations and warehouse managers, and follow up on employee documentation, NSSF enrollment and joining/leaving records.
• Track and report regional indicators such as headcount, vacancies, time to fill, turnover, absenteeism, employee cases, probation outcomes and payroll exceptions.

Required profile

• At least 5 years of progressive HR experience, preferably in an HR Business Partner or HR Generalist role supporting operational teams.
• Bachelor's degree in Human Resources, Business Administration or a related field preferred.
• Experience in a multi-site, high-volume or operations-intensive environment such as logistics, retail, food and beverage, warehousing or a similar industry is an advantage.
• Willingness to travel regularly between warehouse sites in the assigned region.

Required skills

• Practical experience in employee relations, manager coaching, recruitment, performance management and the employee lifecycle.
• Working knowledge of Lebanese employment requirements and NSSF-related processes, with the judgment to seek specialist advice when needed.
• Strong analytical skills and confidence using workforce data to identify trends, explain risks and recommend actions.
• Excellent communication, relationship-building, influencing and problem-solving skills, with discretion on sensitive matters.