Front & Back of House Professional

About the role

The Front & Back of House Professional will be the face of the restaurant, welcoming guests, managing reservations and guiding diners to their tables. The role also supports back‑of‑house operations by coordinating with the kitchen, keeping the service area clean and ensuring orders are delivered accurately and promptly.

Key responsibilities

• Greet guests, manage reservations and escort them to their seats.
• Coordinate with kitchen staff to ensure timely order preparation and delivery.
• Maintain cleanliness and organization of the dining and service areas.
• Handle guest inquiries, concerns and feedback professionally.
• Work flexible shifts, including weekends and holidays, to support continuous service.

Required profile

• Strong interpersonal and customer‑service skills.
• Effective communication and the ability to present menus or service guidelines.
• Previous experience in hospitality, restaurant or hotel front‑of‑house or back‑of‑house operations.
• Ability to multitask, stay composed in a fast‑paced environment and pay close attention to detail.
• Reliability, commitment to hygiene, safety standards and basic POS knowledge.
• Fluency in English and Arabic preferred; additional languages are a plus.

Required skills

• Point‑of‑sale (POS) systems
• Reservation management tools