Entity Lead – Facility Maintenance Dispatch (Beirut)

About the role

IDS is expanding its Facility Maintenance Lifecycle Management operations into Beirut and seeks an Entity Lead to build and run a new dispatch team from the ground up. Reporting to the Operations Manager, you will be the first line of leadership on the ground, responsible for service execution, client satisfaction and profit margins for U.S. client work orders.

Key responsibilities

• Lead and manage a team of Project Coordinators handling live technician dispatch, work order tracking, and client communication.
• Enforce check‑in/check‑out protocols, proof‑of‑work standards (photos, sign‑off sheets) and Not‑To‑Exceed budget compliance across all active jobs.
• Serve as the primary point of contact for client account representatives on entity‑specific jobs and escalations.
• Review and approve completed job packages before billing to minimize invoice disputes.
• Coordinate with Quoting on scope/pricing for complex jobs and with Procurement on material sourcing timelines.
• Run monthly performance reviews for each Project Coordinator.
• Handle day‑to‑day operational escalations (technician no‑shows, scope disputes, client friction) and propose solutions.
• Approve deposits up to $500 and flag problematic jobs for senior leadership.

Required profile

• Strong English communication skills, spoken and written, for daily coordination with U.S. clients and technicians.
• Prior experience in dispatch, operations management, logistics coordination, or a similar client‑facing operational role.
• Comfortable managing a team and owning outcomes, not just tasks.
• Calm under pressure, able to handle live escalations routinely.
• Based in or willing to relocate to Beirut and able to work evening hours aligned with U.S. business hours.

What we offer

• Competitive salary paid in USD.
• Health insurance.
• The opportunity to build and shape a new team and market for the company from day one.
• A clear leadership track as the Beirut operation grows.