DevOps Support Engineer

About the role

A leading financial technology company based in Beirut is looking for DevOps Support Engineers to join its IS Operations team. This is a support-focused operations role, not a DevOps engineering or build role: you will maintain, monitor, troubleshoot and support mission-critical platforms and infrastructure serving managed services teams and global end clients, supporting releases, handling incidents and keeping production stable.

Key responsibilities

• Monitor and support in-house platforms, microservices and containerized services running on AWS
• Diagnose and troubleshoot software, infrastructure and operational issues
• Handle incidents, service requests and change management tickets through ITSM platforms
• Respond to automated alerts and ensure system health and service continuity
• Execute and oversee Saturday production releases accurately
• Perform root cause analysis for recurring issues and escalate complex cases
• Carry out routine maintenance, software updates and security patching
• Maintain operational documentation, runbooks and knowledge base articles
• Collaborate with internal teams during shift handovers and recommend process improvements
• Support end users while meeting SLAs for response and resolution

Required profile

• Bachelor's degree in MIS, Computer Science or a related field
• 1-2 years of experience in IT Support, DevOps Support, Systems Operations or a similar role
• Ability and willingness to work rotating shifts, including nights and weekends

Required skills

• Hands-on experience with Docker and Kubernetes, including deployments, monitoring and basic troubleshooting
• Working knowledge of AWS core services
• Understanding of microservices architecture and distributed systems
• Familiarity with ITSM tools and incident, change and service request workflows
• Basic understanding of CI/CD pipelines and release management
• Scripting in Bash or Python is a plus