Customer Service Associate – Patient Outreach (Remote)

About the role

Rightangled, a leading online pharmacy, is looking for a proactive Customer Service Associate to engage patients through phone and email. You will gather feedback, strengthen relationships, and support retention initiatives while working remotely.

Key responsibilities

• Conduct outbound calls to patients in a professional, empathetic manner.
• Generate and send follow‑up emails and other communications.
• Collect patient feedback and accurately record it in company systems.
• Support patient retention initiatives and meet outreach targets.
• Resolve basic patient queries and escalate issues when necessary.
• Maintain accurate records of all interactions.
• Collaborate with internal teams to ensure a positive patient experience.

Required profile

• Minimum 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to build rapport and communicate confidently over the phone.
• Comfortable working towards targets and performance metrics.
• Reliable internet connection, laptop/computer and headset for daily communications.

Required skills