Customer Insights Analyst

About the role

We are looking for a detail‑oriented Customer Insights Analyst to collect, analyse and interpret customer data. The role supports business growth by turning data into actionable insights that improve the customer experience and align with strategic objectives.

Key responsibilities

• Gather customer data from CRM systems, surveys, loyalty programmes and fuel‑station transactions.
• Analyse behaviour, purchasing trends and service‑usage patterns.
• Develop segmentation models and predict future buying behaviours, identifying cross‑selling opportunities.
• Translate complex data into clear insights and present findings through dashboards, reports and presentations.
• Collaborate with marketing, sales and operations to embed insights into campaigns and service improvements.
• Design and manage feedback systems, monitor satisfaction levels and recommend service enhancements.
• Ensure compliance with data‑privacy regulations and internal governance standards.

Required profile

• Bachelor’s degree in Business, Marketing, Economics, Statistics (Master’s preferred).
• 3–5 years of experience in customer insights, analytics or market research, preferably in oil & gas, energy or FMCG.
• Fluent in English, French and Arabic (written and spoken).
• Strong analytical mindset, high energy and proactive work ethic.

Required skills

• Proficiency with CRM systems.
• Experience using reporting tools.
• Advanced knowledge of Microsoft Office Suite.

What we offer

• Opportunities for professional growth and career development.
• A supportive team environment with mentorship from experienced professionals.