Customer Experience & Quality Control Agent

About the role

We are looking for motivated Customer Experience & Quality Control Agents to join our fast‑growing grocery delivery team in Dbayeh, Lebanon. noknok started in 2019 as the fastest grocery delivery app, operating as a dark store where customers order online and receive deliveries within 30 minutes or less. In this role you will be the voice of the company, handling customer interactions and ensuring that our service meets the high standards expected by our users.

Key responsibilities

• Answer inbound customer calls and messages, providing accurate information about orders and delivery.
• Monitor and assess the quality of customer interactions to maintain service excellence.
• Support the live‑stock visibility system by communicating any issues promptly.
• Collaborate with operations to help achieve the 30‑minute delivery target.

Required profile

• Previous experience working in a call centre or as an operator.
• Fluent spoken and written English.

Required skills

What we offer

• Opportunity to work in a dynamic start‑up environment.
• Exposure to the fast‑moving FMCG retail sector.
• Be part of a rapidly expanding team that values innovation and customer satisfaction.