Community Manager & Customer Service Specialist

About the role

Nutrili, a fast‑growing wellness brand, is seeking a motivated self‑starter to be the frontline voice of the company. You will manage customer interactions across phone, email, chat and social media while fostering an engaged online community.

Key responsibilities

• Answer inbound calls, provide product information, order support and general assistance.
• Respond to inquiries via email, live chat, WhatsApp and other messaging platforms.
• Process returns, exchanges and coordinate requests with internal teams.
• Maintain detailed records of interactions and ensure timely follow‑ups.
• Engage with the community on Instagram, TikTok, Facebook and other platforms, replying to comments, DMs and mentions.
• Monitor social trends, activate polls, Q&A sessions and flag high‑value insights for marketing and product teams.
• Use CRM and social media tools to manage workflows, track issues and report sentiment trends.
• Collaborate with fulfillment, marketing and content teams to ensure consistent messaging.

Required profile

• Customer‑obsessed, energetic and highly skilled communicator.
• Self‑motivated with the ability to work independently and as part of a cross‑functional team.
• Strong knowledge of Nutrili’s product range, usage guidelines and brand philosophy.
• Ability to maintain brand‑aligned tone, clarity and credibility in all interactions.

Required skills

• Proficiency with CRM platforms.
• Experience using social media management tools.