Technical Support Specialist

About the role

We are seeking a detail‑oriented Technical Support Specialist to provide prompt, professional assistance to users experiencing hardware, software or system issues. The role focuses on delivering high‑quality support through multiple channels while ensuring a positive user experience.

Key responsibilities

• Provide technical support via email, chat, phone or ticketing system.
• Troubleshoot and resolve hardware, software and system‑related problems.
• Assist users with account access, configuration settings and technical inquiries.
• Document issues, resolutions and support activities accurately.
• Escalate complex problems to appropriate internal teams when necessary.
• Collaborate with internal teams to address technical concerns.
• Maintain up‑to‑date knowledge of systems, tools and support procedures.
• Ensure timely follow‑up and resolution of support requests.

Required profile

• Experience in technical support, IT support or customer service.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and priorities.
• Organized with strong documentation habits.
• Capable of working independently and as part of a team.
• Patient, professional and detail‑oriented mindset.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Operating systems
• Support tools and ticketing systems