Customer Support & Platform Operations Coordinator

About the role

The Customer Support & Platform Operations Coordinator will ensure a seamless experience for both customers and service providers on HOMERS AI's home‑service platform. You will handle communications, support vendor onboarding, monitor platform activity, and coordinate service requests from start to finish.

Key responsibilities

• Serve as the primary contact for customers and providers via phone, WhatsApp, email, and chat.
• Assist vendors with registration, onboarding, profile updates, and platform usage.
• Monitor the dashboard to ensure service requests are assigned and progressing efficiently.
• Coordinate between customers, vendors, and internal teams to guarantee timely completion.
• Follow up on open cases, maintain high satisfaction, and escalate technical issues when needed.
• Maintain accurate records and generate basic operational reports.
• Support implementation of new platform features and suggest improvements.

Required profile

• Bachelor’s degree in Business Administration, Marketing, IT or related field.
• 1–2 years experience in customer service, call centre, operations or platform support.
• Excellent communication in Arabic and English (French a plus).
• Strong organizational, multitasking and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office, especially Excel and Outlook.
• Comfortable using digital platforms, CRM systems and online dashboards.

What we offer

• Opportunity to join a fast‑growing technology startup.
• Collaborative and supportive work environment.
• Professional development and career growth.
• Exposure to technology, operations and customer experience management.