Automotive Service Advisor

About the role

Baroud Service Center is looking for an organized, customer‑focused Automotive Service Advisor. You will be the primary liaison between vehicle owners and the workshop team, ensuring a smooth service experience from drop‑off to hand‑over.

Key responsibilities

• Greet customers, discuss vehicle performance issues and accurately record service needs in job orders.
• Serve as the communication bridge between owners and technicians, relaying concerns and updates.
• Provide clear repair estimates, explain the scope of work and keep customers informed about timing.
• Monitor active repair jobs to meet deadlines and quality standards.
• Maintain organized customer records, repair orders and follow‑up communications.
• Address inquiries and strive for maximum client satisfaction throughout the service journey.

Required profile

• Proven experience in customer service or a client‑facing role.
• Strong communication, active listening and interpersonal abilities.
• High organizational skills with meticulous record‑keeping.
• Practical understanding of basic automotive systems and routine vehicle maintenance.

Required skills

• Basic automotive systems knowledge.
• Familiarity with Jaguar and Land Rover vehicles (preferred).