Trilingual Call Center Specialist

About the role

We are looking for a confident, articulate, and highly organised Call Center Specialist to join our team in Beirut. This full‑time, on‑site position involves handling a high volume of inbound and outbound calls in three languages, qualifying prospects, and ensuring that only serious, verified clients move forward in our sales process.

Key responsibilities

• Answer incoming leads, verify their intent and qualify them for our services.
• Make outbound calls to prospects in English, Arabic, and French.
• Clearly explain our service offerings and answer client questions over the phone.
• Log all call interactions and lead data accurately in the CRM system.
• Follow up with leads to ensure timely resolutions.
• Coordinate with internal teams to hand over qualified cases.

Required profile

• Excellent verbal communication skills in English, Arabic and French.
• Comfortable working with a high volume of calls.
• Strong attention to detail and ability to maintain accurate records.
• Proactive, organized and able to work independently.

Required skills

What we offer

• Full‑time, on‑site position in a dynamic call‑center environment.
• Opportunity to develop multilingual sales and customer‑service expertise.