Ticketing Operations Specialist

About the role

Worldwide Travel & Tourism S.A.L. is looking for an experienced Ticketing Operations Specialist to join its Corporate Travel team. You will be responsible for managing airline reservations and ticketing processes for corporate clients, ensuring accuracy, efficiency, and top‑level customer service.

Key responsibilities

• Manage airline reservations, ticket issuance, reissues, exchanges, refunds, voids, and cancellations.
• Prepare complex, multi‑sector itineraries.
• Advise clients on routing options, fares, and airline regulations.
• Handle schedule changes and travel disruptions.
• Coordinate with airlines and travel partners to secure optimal options.
• Maintain accurate booking records, traveler profiles, and billing documentation.
• Ensure compliance with airline policies, fare rules, and IATA regulations.
• Deliver professional customer support while maintaining high service standards.

Required profile

• Minimum 5 years of experience in airline ticketing and reservations within a Corporate Travel Agency or Travel Management Company.
• University degree or equivalent.
• Advanced Microsoft Office skills.
• Excellent English communication; Arabic and French are a plus.
• Strong organizational, problem‑solving, and customer‑service abilities.

Required skills

• Sabre GDS (mandatory).
• Amadeus or Galileo (advantage).
• Microsoft Office suite.