Technical Support Engineer – InQ

About the role

Aspire Software is seeking a technically strong Technical Support Engineer to join its team in Lebanon. The role bridges customers, partners and internal technical teams, ensuring high‑quality service delivery for ships and end‑users.

Key responsibilities

• Provide direct support to ships and end customers, handling incidents professionally and ensuring timely resolution.
• Mentor and guide reseller/partner support teams.
• Maintain up‑to‑date knowledge of product improvements, bug fixes and new features; report feedback internally.
• Contribute to knowledge‑base content for customers and resellers.
• Collaborate with other departments to guarantee excellent service delivery.
• Assist with operational and user‑acceptance testing as needed.
• Identify and report incident trends to improve the customer experience.
• Respond to network alerts for first‑line network administration and escalate complex issues.
• Support presales activities and customer onboarding.
• Share knowledge across global teams to ensure seamless handovers.

Required profile

• Minimum 2 years of experience in a customer‑facing support role, preferably with bespoke IT systems or software.
• Excellent communication skills with the ability to adapt style for different audiences.
• Strong initiative and ability to prioritize work effectively.
• Positive, proactive approach to customer service.
• Team player with a flexible, adaptable attitude.

Required skills

• Windows desktop and server experience.
• Familiarity with cloud‑based architecture.
• Experience with Windows and Linux operating systems.
• Proficiency in Office applications.
• Networking knowledge, specifically TCP/IP.