Support Specialist

About the role

Allied Engineering Group (AEG), a SWIFT Service Bureau founded in 1994, is looking for a Support Specialist. The role provides technical support and guidance to users so that products and services run smoothly, and involves on-site customer visits to support software deployment and ensure successful implementation.

Key responsibilities

• Troubleshoot and resolve technical issues quickly to minimise downtime and keep clients satisfied.
• Collaborate with colleagues to diagnose and solve complex problems.
• Install and configure software applications according to client requirements.
• Guide coworkers through the troubleshooting process with clear, concise instructions.
• Prioritise tasks to address critical issues in a timely way.
• Document standard support procedures for the team.
• Provide remote support to clients when needed.

Required profile

• Minimum 2 years of experience in a similar technical support role.
• Fluency in English and French is a must.
• A background in banking operations is an advantage.

Required skills

• Solid understanding of SQL and Oracle; hands-on experience is a plus.
• Proficiency in Windows Server administration.
• Familiarity with IIS configuration and management.
• Experience with Windows services administration.