Staffing Operations Manager (Remote, US Time Zones)

About the role

We are seeking a results‑driven Staffing Operations Manager to own recruitment operations and drive team performance for our growing staffing business. This full‑time, remote position works across US time zones (EST‑PST) and is ideal for a leader with deep agency experience who thrives in high‑output environments.

Key responsibilities

• Lead and support a team of recruiters, ensuring daily accountability, quality output, and professional development.
• Oversee end‑to‑end recruitment operations, from pipeline management to placement, maintaining process integrity.
• Administer and continuously improve ATS workflows, guaranteeing accurate tracking, reporting, and system hygiene.
• Identify operational bottlenecks and implement scalable solutions to boost efficiency.
• Support client account management by meeting service levels and resolving issues promptly.
• Track, report, and act on team KPIs, flagging risks and driving performance improvements.
• Coordinate with internal teams to align priorities, capacity, and hiring goals.
• Maintain up‑to‑date documentation of processes, workflows, and operational standards.

Required profile

• Mandatory staffing agency experience; candidates without this background will not be considered.
• Proven managerial or senior‑level experience overseeing recruitment staff.
• Strong working knowledge of ATS platforms and their integration into daily recruiting operations.
• Excellent written and spoken English with clear communication skills.
• Highly organized ability to manage competing priorities in a high‑volume environment.
• Prior remote work experience and fluency with collaboration tools (Slack, Zoom, Google Workspace, Asana or similar).
• Experience working with US or UK‑based companies is required.

Required skills

• ATS platforms (any major system)
• Google Workspace
• Slack
• Zoom
• Project management tools such as Asana or similar