Staffing Operations Manager (Remote, US Time Zones)

About the role

We are seeking a results‑driven Staffing Operations Manager to own recruitment operations and team performance for our growing staffing business. This full‑time, remote position supports US time zones (EST–PST) and is ideal for an experienced agency professional who thrives in high‑output, structured environments.

Key responsibilities

• Lead and develop a team of recruiters, ensuring daily accountability, quality output, and professional growth.
• Oversee end‑to‑end recruitment operations, from pipeline management to placement, maintaining process integrity.
• Administer and optimize ATS workflows, guaranteeing accurate tracking, reporting, and system hygiene.
• Identify operational bottlenecks and implement scalable solutions to boost team efficiency.
• Support client account management by meeting service levels and resolving issues promptly.
• Track, report, and act on team KPIs, flagging risks and driving performance improvements.
• Coordinate with internal teams to align priorities, capacity, and hiring goals.
• Maintain up‑to‑date documentation of processes, workflows, and operational standards.

Required profile

• Minimum of 3 years staffing agency experience (non‑negotiable).
• Proven managerial or senior‑level experience overseeing recruitment staff.
• Strong written and spoken English communication skills.
• Highly organized with the ability to manage competing priorities in a high‑volume environment.
• Prior remote work experience using collaboration tools and experience with US or UK‑based companies.

Required skills

• Proficiency with ATS platforms and integration into daily recruiting operations.
• Google Workspace.
• Slack.
• Zoom.
• Project management tools such as Asana or similar.