Senior Consultant - CRM

About the role

The Senior Consultant – CRM will design, configure, implement and continuously improve Salesforce solutions that meet business needs. Working closely with stakeholders, you will ensure optimal CRM processes, system performance and data integrity while driving user adoption.

Key responsibilities

• Administer, maintain and enhance the Salesforce platform and its integrated applications.
• Gather and analyse business requirements and translate them into functional Salesforce solutions.
• Configure and customise Salesforce using standard capabilities and approved customisations.
• Support CRM enhancements through configuration, testing, deployment and post‑implementation activities.
• Collaborate with business users, developers and third‑party vendors to deliver solutions and resolve issues.
• Develop and maintain reports, dashboards, workflows, approval processes and data‑management activities.
• Recommend system enhancements and best practices to improve performance, usability, security and data quality.
• Prepare functional specifications, process documentation, user guides and technical documentation.
• Support User Acceptance Testing, troubleshoot issues and coordinate defect resolution.
• Provide user support, knowledge sharing and training to promote effective Salesforce adoption.

Required profile

• Bachelor’s degree in Management Information Systems or a related field.
• 3–5 years of experience designing and implementing Salesforce solutions.

Required skills

• Salesforce platform administration and configuration.