Remote Operations Manager - Adventure Travel

About the role

Arabian Wanderers, a Dubai-based adventure travel company organizing small-group trips, private trips, corporate team-building and school outdoor programmes, is hiring an experienced Operations Manager based in Lebanon. This is a full-time remote leadership position reporting directly to the Founder & Managing Director, responsible for planning, coordinating and improving the delivery of trips and events.

Key responsibilities

• Oversee planning and coordination of group trips, private experiences, school programmes and corporate events, including staffing, transport, accommodation, meals, equipment, suppliers and permits
• Coordinate with the UAE Operations Supervisor and local partners in Oman, Jordan, Socotra and other destinations
• Develop, document and improve SOPs, trip-readiness checklists, workflows, reporting systems and accountability frameworks
• Build operational dashboards and trackers for trip readiness, staffing, suppliers, expenses, incidents and performance
• Manage the UAE Operations Supervisor, support staff and freelance teams, oversee recruitment, training and scheduling of Adventure Leaders and Outdoor Instructors
• Work with Sales and Customer Experience on handovers from booking to execution, and run regular operations meetings and performance reviews
• Source, negotiate and manage suppliers, monitor expenses and trip profitability, and control costs within approved budgets
• Ensure risk assessments, safety procedures, waivers and emergency protocols are in place, and monitor guest feedback and service quality
• Prepare weekly operational reports and monthly updates on costs, efficiency and supplier performance

Required profile

• Minimum 5 years of relevant operations experience, including team management and process improvement
• Proven experience in an Operations Manager or similar leadership role
• Ability to lead remote and on-ground teams, work independently and take full ownership
• Fluency in English; Arabic is preferred
• Based in Lebanon, available during UAE business hours, flexible for weekend operations and international travel

Required skills

• Strong planning, organization, problem-solving and project management skills
• Experience developing SOPs, workflows, dashboards and operational reporting
• Supplier, budget and cost management
• Google Workspace and spreadsheets; familiarity with booking systems such as Bókun is preferred

Preferred qualifications

• Experience in travel, tourism, hospitality, outdoor adventures, events or logistics
• Experience coordinating operations across multiple countries
• Experience with school programmes, corporate events or group travel

What we offer

• A full-time remote position based in Lebanon
• A key leadership role in a growing adventure travel company with direct collaboration with the Founder
• Exposure to unique destinations and international operations
• An entrepreneurial environment with significant responsibility and room for growth