Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote support team. You will assist French‑speaking customers via phone and live chat, turning challenges into positive experiences while representing our brand with care.

Key responsibilities

• Provide prompt, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Spot recurring trends and share insights to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Maintain brand professionalism and cultural sensitivity.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture focused on growth and accountability.