Patient Access Officer

About the role

The Patient Access Officer coordinates patient admissions, handling registration, financial counseling, and verification of financial clearances. This role ensures a positive experience for patients and families while supporting the mission of AUBMC and the department.

Key responsibilities

• Greet patients and families, creating a professional and caring environment.
• Coordinate the entire admission process, from arrival to room assignment, ensuring all requirements are met.
• Verify third‑party payer coverage and secure financial clearance for procedures.
• Collaborate with billing to arrange payments for self‑paying patients and co‑payments.
• Document all services rendered and process payments accurately through cashiering procedures.
• Escalate exceptional cases to the Patient Access Manager for resolution.

Required profile

• Bachelor's degree in Business Administration or a related field.
• 0‑2 years of experience in a healthcare setting.
• Fluency in Arabic and English (IELTS ≥ 500); French is an asset.
• Strong communication, client focus, problem‑solving, and teamwork abilities.
• Familiarity with Microsoft Office and database applications.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Database software