Onboarding Specialist & Technical Support

About the role

Matador.ai is seeking an Onboarding Specialist & Technical Support professional to manage the technical lifecycle of automotive dealerships using its conversational AI platform. You will activate new accounts, ensure compliance, and troubleshoot issues before they affect customers.

Key responsibilities

• Own end‑to‑end technical setup for new dealership activations, including phone numbers, messaging compliance, email, 2FA, integrations, and account configuration.
• Execute clean off‑boarding for departing dealerships, winding down users, automations, integrations, and messaging services.
• Manage A2P carrier compliance registrations with Twilio to prevent message blocking.
• Investigate and resolve technical issues such as bugs, CRM errors, analytics, and tracking problems; diagnose and hand off complex cases to engineering.
• Provide ad‑hoc support as team needs evolve.

Required profile

• Meticulous attention to detail with a checklist‑driven approach.
• Strong technical aptitude for working across SaaS platforms and admin consoles.
• Structured troubleshooting instincts: reproduce, isolate, resolve or clearly escalate.
• Excellent written communication for precise ticket notes and hand‑offs.

Required skills

• Experience with Twilio (A2P messaging).
• Familiarity with HubSpot.
• Knowledge of Google Tag Manager.
• Understanding of GA4 (Google Analytics 4).