Junior Social Media Account Manager & Community Manager

About the role

Horecons Digital is looking for a proactive and organized Junior Social Media Account Manager and Community Manager to join its Social Influence Team. The role manages client social media accounts, coordinates content delivery and builds relationships with online audiences, combining client coordination, content planning and publishing, and community management.

Key responsibilities

• Support day-to-day management of client social media accounts and understand client briefs, brand guidelines, target audiences and communication objectives.
• Prepare content calendars, coordinate publishing schedules and write captions, post copy, stories and community responses.
• Brief graphic designers, motion designers and other creatives, track production, consolidate feedback and follow up on revisions and approvals.
• Schedule and publish approved content, checking copy, visuals, tags, links and formatting.
• Maintain community engagement by replying promptly and professionally, escalating complaints and sensitive messages, and spotting trends and engagement opportunities.
• Cover social media for events, exhibitions, launches and brand activations, and prepare regular performance reports.
• Community management: keep a consistent brand voice, answer common questions, moderate spam and follow-ups, and recognize when client input or senior support is needed.
• Keep account records, calendars and task trackers accurate.

Required profile

• Up to 2 years of relevant experience in social media, community management, account coordination or digital marketing; internships, freelance projects and personal brand experience are welcome.
• Strong writing, proofreading and communication skills, good organization and attention to detail.
• Ability to receive feedback, make professional judgments on public comments and confidential information, and interest in events and creative content.

Required skills

• Working knowledge of Instagram, Facebook, LinkedIn, TikTok and other client-relevant platforms.
• Social media scheduling tools, Meta Business Suite, platform analytics and basic reporting.
• Google Workspace or Microsoft Office, and task management and content calendar tools.
• Familiarity with Canva, CapCut or similar tools is an advantage.
• Understanding of basic metrics such as reach, impressions, engagement, video views, follower growth and link clicks.