Information Technology Specialist

About the role

The Information Technology Specialist is a full‑time, on‑site position based in Ghazir. You will be responsible for maintaining and supporting the company’s IT infrastructure, ensuring reliable and secure technology services for both retail and corporate operations.

Key responsibilities

• Monitor network performance and resolve connectivity issues.
• Install, configure, and maintain hardware and software across user devices.
• Support end‑users with troubleshooting requests for hardware, software, and network problems.
• Implement basic network security measures to protect systems and data.
• Document IT procedures, configurations, and incident resolutions.
• Collaborate with internal teams, vendors, and service providers to ensure efficient technology operations.

Required profile

• Strong foundation in Information Technology with familiarity with common operating systems, hardware, and business applications.
• Proficiency in network administration, including configuration, monitoring, and maintenance of local networks.
• Demonstrated troubleshooting and problem‑solving abilities for hardware, software, and network issues.
• Basic knowledge of network security principles.
• Bachelor’s degree or technical diploma in IT, Computer Science, or related field, or equivalent practical experience.
• Ability to work on‑site in Ghazir, prioritize tasks, and manage multiple support requests in a fast‑paced retail environment.
• Experience in retail, fashion, or multi‑branch settings and familiarity with POS or ERP systems is a plus.

Required skills

• Network Administration
• Windows and Linux operating systems
• Hardware installation and maintenance
• Software installation and configuration
• Basic network security
• POS system support
• ERP system support
• Troubleshooting and problem resolution