ICT Technical Assistant

About the role

The ICT Technical Assistant will support the South Area Office of the Norwegian Refugee Council by delivering efficient ICT services, ensuring data management compliance, and assisting with the implementation of ICT standards and policies.

Key responsibilities

• Provide technical support for hardware, software, Windows issues, Okta accounts, and NRC applications.
• Maintain internet and network connectivity, set up and troubleshoot printers, and manage ICT assets and licensing compliance.
• Coordinate ICT support requests across locations, plan workload, and contribute to short‑term ICT support planning.
• Assist the M&E team with data collection processes, basic data cleaning, and system access challenges.

Required profile

• Bachelor’s degree in IT, Computer Science, CCE or a related field.
• 1–2 years of experience in information technology, preferably in complex or volatile contexts.
• Proficiency in both Arabic and English (written and spoken) and good cultural awareness.

Required skills

• Microsoft Excel
• Windows operating system
• Okta account management
• Network connectivity troubleshooting
• Printer setup and consumables monitoring
• ICT asset tracking and licensing compliance