Head of Distribution Services

About the role

CIS Group, a leading ICT company in Lebanon, is creating a new Distribution Services Business Unit for the African market. We are looking for an ambitious Head of Distribution Services to design, launch and lead this unit, delivering end‑to‑end services for top IT brands.

Key responsibilities

• Define the unit’s structure, mission and go‑to‑market strategy.
• Develop a service roadmap covering pre‑delivery configuration, staging, installation, post‑sales support and warranty handling.
• Identify service opportunities linked to vendor programs such as HPE Complete Care.
• Act as the primary liaison between the services team and vendor service organisations.
• Ensure compliance with vendor delivery frameworks and obtain necessary certifications.
• Standardise service offerings across brands (e.g., logistics, warehousing, deployment services).
• Set SLAs, pricing models and delivery capabilities per brand.
• Recruit, train and manage a dedicated services team.
• Oversee the business unit P&L, budgeting, forecasting and cost control.
• Collaborate with commercial and sales teams on customer engagements and tender responses.

Required profile

• Bachelor’s degree in IT, Engineering, Business Administration or a related field.
• 8–12 years of experience in IT distribution or service delivery.
• Proven experience working with vendor ecosystems such as Huawei, Cisco, HPE and Dell.
• Knowledge of regional logistics and customs requirements.
• Based in Lebanon and willing to travel as needed.

Required skills