Front Office Receptionist (Afternoon Shift)

About the role

We are looking for a friendly Front Office Receptionist to join Al Murjan Palace Hotel on the afternoon shift. This full‑time, on‑site role involves being the first point of contact for guests, ensuring a smooth and welcoming arrival experience.

Key responsibilities

• Greet guests on arrival and manage check‑in and check‑out procedures.
• Answer phone calls, respond to email inquiries and handle reservation requests.
• Coordinate with housekeeping and other departments to fulfil guest needs.
• Address guest requests and complaints professionally.
• Process payments, maintain accurate records and keep the reception area tidy.

Required profile

• Strong customer‑service orientation with previous receptionist or guest‑facing experience preferred.
• Professional appearance, punctuality and reliability for afternoon shifts and occasional weekends/holidays.
• Team‑oriented mindset, calm under pressure and positive attitude.
• Fluency in English and Arabic preferred; additional languages are a plus.

Required skills

• Basic computer literacy.
• Familiarity with reservation or hotel‑management systems (ability to learn new software quickly).