French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering friendly and professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through phone and chat in French and English.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log all interactions precisely in our support system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English (written and spoken).
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off, monthly health stipend, and performance bonuses.
• A supportive team that values growth, accountability, and human connection.