Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance when full‑time engineers are unavailable or during dispatch activities. The role involves hands‑on technical support for desktops, laptops, peripherals, and meeting‑room technologies across multiple locations.

Key responsibilities

• Provide on‑site support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to company standards.
• Perform IMAC (Install, Move, Add, Change) tasks for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate repairs, replacements, and escalations with OEMs and vendors.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Assist with conference‑room AV setup and meeting‑room technology.
• Deliver high‑touch VIP/end‑user support.
• Support Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Adhere to defined Service Level Agreements (SLAs) and document incidents.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong communication and interpersonal abilities.
• Self‑motivated and capable of working independently in a dynamic environment.
• Experience coordinating with vendors and managing inventory.

Required skills

• Desktop and laptop troubleshooting.
• Hardware support and peripheral device configuration.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Printer and network printer setup and troubleshooting.
• Office 365 support.
• System imaging for Windows and Mac devices.
• AV and conference‑room technology support.
• Compliance/security software installation.
• Asset tracking and inventory management.