ETI (International Technical Expert) & HR Assistant

About the role

The ETI & HR Assistant works under the HR Senior Officer and the overall supervision of the Head of Support Services. The role supports HR and provides coordinated administrative, logistical, human-resources and operational support to International Technical Experts (ETI). It suits a highly organized, detail-oriented professional able to handle travel, expert and interpreter coordination, recruitment administration, employee records, HR documentation, invoices, reimbursements, schedules and confidential information.

Key responsibilities

• ETI logistics and finance: coordinate expert travel (flights, trains, ground transport, hotels) with Logistics, process invoices and payment requests, and ensure compliance with financial procedures.
• Expert onboarding and presence: liaise with Security, Support Services and project managers, keep an up-to-date schedule of expert presence, and handle passport, visa and residency paperwork.
• Expert reimbursements: receive, review and process reimbursement requests with Finance.
• Interpreter coordination: liaise with Procurement on selection, onboarding, assignment and contracts, and verify invoices and timesheets.
• Communication support: act as the main link between experts and the Communication Officer, collecting content for social media and external communications.
• Documentation: maintain the central repository for expert documents, monthly reports, timesheets, travel documents, contracts and legal/immigration records.
• Recruitment: publish ads, contact shortlisted candidates, arrange interviews and technical tests, and welcome new staff.
• Employee administration: maintain HR files, track leave, issue administrative documents, update the HR database, and support offboarding.
• Health insurance and case files: manage the health-insurance file and follow up on unfitness-for-work and disciplinary cases confidentially.
• HR reporting and training: support mandatory HR reports, dashboards and social reports, and coordinate training logistics with Procurement.

Required profile

• Bachelor's degree in Human Resources Management, Business Administration, Administration, Procurement, Supply Chain Management or a closely related field.
• At least three years of experience in a similar HR, administration, operations, logistics, project-coordination or support-services position.
• Prior experience with an international NGO, international organization, development agency, embassy, public-sector project or similar institution is preferred or required by organizational policy.
• Experience supporting recruitment, employee files, leave administration, HR databases, onboarding, offboarding, insurance administration, training logistics or HR reporting is required or strongly preferred.
• Fluency in written and spoken Arabic and English; French is a strong asset.

Required skills

• Good PC literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to learn new administrative and HR systems.
• Analytical thinking, excellent organization and time management, strong written and verbal communication, and strong multi-tasking and teamwork skills.