Dispatcher – PM Shift (Facilities Management)

About the role

Quatro is looking for a Dispatcher to support its Facility Management team on the PM shift in Jbeil, Lebanon. The role involves coordinating service requests, work orders and field activities while ensuring smooth communication between customers, technicians and internal departments.

Key responsibilities

• Coordinate and dispatch technicians and field teams according to service requirements.
• Receive, organize and prioritize work orders and service requests.
• Monitor ongoing assignments, follow up on progress and adjust schedules for urgent requests.
• Maintain clear communication with technicians, customers and internal departments.
• Update work orders and service information accurately.
• Escalate delays, issues or operational concerns to the relevant team.
• Maintain accurate records of dispatch activities and completed assignments.

Required profile

• Previous experience in dispatching, coordination, facility management or related operations is an advantage.
• Strong organizational and time‑management abilities.
• Excellent communication and coordination skills.
• Ability to prioritize multiple tasks and work under pressure.
• Good problem‑solving and follow‑up capabilities.
• Ability to work on‑site during evening hours.
• Strong attention to detail and accuracy.

Required skills

• Proficiency with computer and administrative tools.