DevOps Support Engineer – IS Operations (24/6 Shift)

About the role

We are looking for a DevOps Support Engineer to join the IS Operations team of a leading fintech company in Beirut. This support‑focused position ensures the reliability of in‑house platforms, micro‑services and containerised workloads running on AWS.

Key responsibilities

• Monitor and support in‑house developed platforms, microservices, and containerised services on AWS.
• Handle incidents, service requests, and change management tickets using ITSM tools.
• Execute Saturday releases with precision and accountability.
• Perform root‑cause analysis on recurring issues and escalate to senior engineers when needed.
• Maintain and improve knowledge‑base documentation and runbooks.
• Collaborate with internal teams during shift handover to ensure continuity.
• Work rotating shifts as part of a 24/6 coverage model (early day, evening, night, or Saturday shifts).

Required profile

• Bachelor’s degree in MIS, Computer Science, or a related field.
• 1–2 years of experience in IT support, DevOps support, or systems operations.
• Strong written and verbal communication skills.
• Willingness to work rotating shifts, including nights and weekends.

Required skills

• Docker
• Kubernetes (deployment, monitoring, basic troubleshooting)
• AWS core services
• Understanding of microservices architecture
• Experience with ITSM platforms (incident, change, service request management)
• Basic awareness of CI/CD pipelines and release management
• Scripting in Bash or Python (plus)

What we offer

• Work within a globally recognised fintech operations team in Beirut.
• Structured three‑month onboarding with proprietary training materials.
• Mentorship from senior internal engineers.
• Exposure to enterprise‑grade cloud infrastructure, containers, and live financial systems.
• Competitive compensation package.
• Clear career path toward senior technical responsibilities.