DevOps / Platform Operations Engineer

About the role

Aspire Software is hiring a DevOps / Platform Operations Engineer in Lebanon to keep its STREAM platform running for publishers worldwide. When a customer environment goes down, a deployment fails or a CI pipeline breaks, the ticket comes to you. The work covers incident response and root-cause analysis across the full stack, operating the KDM deployment manager estate, and migration and modernisation work.

Key responsibilities

• Own escalated production incidents (P1/P2) from first diagnosis to permanent fix, across load balancers, application servers, identity, databases and batch processes
• Install and update customer environments, including new installations, version upgrades and EBF and patch rollouts
• Run and troubleshoot KDM deployments, including configuration runs, pre-deployment jobs and failed service starts
• Onboard and offboard customer tenants across test and production multitenant environments
• Keep the build and release chain healthy (Jenkins, GitLab, Artifactory, SonarQube, build hosts) and remove risks such as hardcoded credentials
• Persist every fix in Ansible or KDM configuration instead of applying it by hand
• Drive migration work: KDM to Ansible Automation Platform, GitLab/Jenkins repos to Azure DevOps, and cloud transformation (Azure, OCI)
• Write incident summaries, handoff documents and Confluence guides, and use AI tools daily for ticket triage, log and configuration analysis and documentation

Required profile

• Background in IT Operations, Systems Administration, SRE or DevOps, with real production incident experience
• Strong Linux troubleshooting skills (services, logs, networking, certificates, Docker)
• Hands-on experience with Ansible and scripting (Bash, Python)
• Working knowledge of Java application servers, message queues and identity platforms (WildFly, ActiveMQ, Keycloak or equivalents)
• Comfort with reverse proxies and load balancers (HAProxy or similar) and HTTP-level debugging
• Experience with Jenkins or GitLab CI and artifact repositories
• Basic Oracle or relational database administration
• Professional-level written English
• Nice to have: Klopotek STREAM or KDM, Azure DevOps, Azure/AWS/OCI, CheckMK, Solr or Elasticsearch, Italian or German