Customer Success & After‑Sales Specialist

About the role

Azkatech is looking for a proactive Customer Success & After‑Sales Specialist to be the main point of contact for B2B clients after Odoo implementation. The role blends relationship management, strategic planning, and technical support to ensure clients achieve maximum value from their ERP solution.

Key responsibilities

• Build and maintain long‑term relationships with a portfolio of clients, acting as a trusted advisor.
• Conduct regular health checks, adoption reviews and business reviews to monitor product usage.
• Provide first‑line technical support, troubleshoot system issues, handle bug reports and error messages.
• Manage support tickets efficiently, coordinating with the technical support team for timely resolution.
• Identify upselling or cross‑selling opportunities based on client needs and product knowledge.
• Participate in strategic planning sessions with clients to discuss performance and future goals.

Required profile

• 1+ years of experience in after‑sales, customer success, or account management within B2B software.
• Proven track record of upselling or cross‑selling.
• Strong analytical, problem‑solving and communication skills.
• Understanding of B2B market dynamics.

Required skills

• Experience with ERP systems.
• Hands‑on experience with Odoo (strong plus).