Customer Sales and Retention Agent (Pharmaceutical Background)

About the role

Aneeq is a men's telehealth platform offering discreet, evidence-based care for sexual health, hair loss and skincare, with products delivered to customers' doors. It is looking for a Customer Sales and Retention Agent with a pharmaceutical background to join its commercial desk. You will talk to customers by phone and message, explain the products and guide them to a suitable plan, while also supporting existing subscribers. You will be trained across outbound sales, inbound enquiries and retention, and will work wherever the team needs you.

Key responsibilities

• Sales conversion: call and message new leads, qualify them, handle objections and close with a clear next step; follow up with customers who need time to decide.
• Retention: support renewals, win back lapsed customers and resolve concerns before they lead to cancellation; capture why customers leave and share it with the team.
• Customer care: take inbound calls and chats professionally, route service issues to Operations and refer clinical questions to doctors, giving no medical advice outside your scope.
• Product knowledge and compliance: explain products, usage and expectations accurately, keep up to date with the product range and follow guidance on what can and cannot be said.
• Reporting and teamwork: keep complete and accurate notes and outcomes in the CRM, share customer insights, take part in coaching and training, and cover other seats on the desk when needed.

Required profile

• Degree in pharmacy or pharmaceutical sciences.
• Proven experience in customer retention, renewals or subscription management, and in converting leads into sales and hitting targets.
• Fluent Arabic and strong spoken and written English.
• Preferred: telehealth or digital health experience, registered pharmacist licence, familiarity with Gulf Arabic and UAE customers.
• Empathetic and discreet on sensitive health topics, composed under pressure, reliable and organised.

Required skills

• CRM and dialer tools (preferred)
• Clear, calm and persuasive phone manner with strong listening skills

What we offer

• Training across every seat on the desk and on the full product range.
• Fully remote role within a growing telehealth brand, with day-to-day collaboration with medical, product and operations teams.
• The equipment and tools needed to do the job well.

Working arrangement: fully remote, based in Lebanon, following UAE hours with rotating AM and PM shifts and weekend work. A laptop is provided; a stable internet connection and a quiet place to take calls are required. Apply by sending your CV and a short note on your experience in retention, conversion and telehealth.