Customer Relations & PR Coordinator

About the role

Kaptn is looking for a creative, organized and proactive Customer Relations & PR Coordinator to join its Marketing Department. The role covers customer communication, building relationships with influencers and business partners, coordinating promotional campaigns and managing the execution of content production.

Key responsibilities

• Handle customer inquiries, feedback and complaints by phone, WhatsApp, email and social media, and help users with app features, memberships, offers and services.
• Build and maintain relationships with bloggers, influencers, content creators and business partners, and arrange influencer visits to restaurants, hotels and resorts.
• Prepare and coordinate influencer marketing packages and collaboration proposals, negotiate deliverables and publishing schedules, and monitor influencer activities.
• Organize photo and video shoots, coordinate videographers, photographers, models and influencers, manage shooting schedules and locations, and prepare shooting briefs.
• Follow up content production from planning to final delivery and publication, ensuring it matches brand guidelines and marketing objectives.
• Coordinate with the marketing team on promotional campaigns, track campaign progress and deadlines, and keep records of collaborations and marketing activities.

Required profile

• Bachelor's degree in Marketing, Communication, Public Relations or a related field is preferred.
• Excellent English and Arabic communication skills.
• Previous experience in PR, customer relations, influencer marketing or production coordination is a plus; fresh graduates with strong communication and organizational skills are encouraged to apply.

Required skills

• Strong interpersonal, negotiation and organizational skills.
• Good understanding of Instagram, TikTok, influencer marketing and social media trends.
• Ability to coordinate multiple projects, schedules and external partners.

What we offer

• Opportunity to work with a growing international travel and lifestyle platform.
• Hands-on experience in PR, influencer marketing and content production.
• A dynamic, creative and collaborative environment.
• Career growth and professional development opportunities.