CRM & Digital Operations Officer (Zoho CRM)

About the role

CIS College is undergoing a digital transformation and needs a dedicated professional to own and evolve its Zoho CRM ecosystem. You will be responsible for day‑to‑day administration, integration testing, and automation to streamline student‑related processes.

Key responsibilities

• Administer Zoho CRM: configure fields, layouts, workflows, and blueprints.
• Develop Deluge scripts to automate repetitive tasks.
• Drive and test the synchronization between Zoho CRM and the student database, logging bugs in Jira.
• Operate Zoho SalesIQ for live chat, lead capture, and operator monitoring.
• Create reports and dashboards using Zoho Analytics.
• Document processes and configurations for team reference.
• Support marketing initiatives such as email broadcasts and sequencing.

Required profile

• Hands‑on experience as a CRM administrator (Zoho preferred; Salesforce or HubSpot experience acceptable).
• Ability to read and write basic automation logic.
• Strong test‑case creation and bug‑logging discipline.
• Comfort with database queries and reporting.
• Fluent in Arabic and English.
• Self‑directed, clear communicator and proactive attitude.

Required skills

• Zoho CRM
• Deluge scripting
• Zoho SalesIQ
• Zoho Analytics
• Jira
• Database query skills
• n8n (nice to have)
• Make (nice to have)
• Zapier (nice to have)