Collections Specialist (Remote)

About the role

City Ambulance Service, a healthcare transportation provider, is hiring a full-time remote Collections Specialist. The specialist monitors and manages outstanding accounts, contacts patients, insurance providers and other payers to resolve past-due balances and negotiate payment arrangements in line with company policy.

Key responsibilities

• Contact patients, insurance providers and other payers to resolve past-due balances and negotiate payment arrangements.
• Accurately post payments and reconcile accounts.
• Work closely with finance and billing teams to resolve discrepancies and ensure timely cash collection.
• Document all collection activities and maintain detailed records for compliance and reporting.
• Provide professional, empathetic customer service while protecting patient confidentiality and meeting regulatory requirements.
• Identify trends or issues in the collections process and recommend improvements to support financial performance.

Required profile

• High school diploma or equivalent; postsecondary education in business, finance or a related field is a plus.
• Experience in healthcare, medical billing or insurance collections is beneficial.
• Ability to work independently in a remote environment, manage priorities and meet deadlines.
• Integrity, attention to detail and commitment to confidentiality and regulatory compliance.

Required skills

• Debt collection and cash collection skills.
• Strong communication and customer service skills.
• Basic finance skills and familiarity with billing, payments and account reconciliation.
• Proficiency with spreadsheets, billing systems and CRM or collections software.