Child Protection Case Worker

About the role

The IRC Child Protection Case Worker provides individual case management support for children at harm or at risk of being harmed, including street-connected and working children, children exposed to violence, children with disabilities, children in contact with the law and children needing judicial protection. The post is based in the IRC office or partner CP centres (20%) with frequent travel to the field (80%), and reports to the Senior Protection Case Management Officer.

Key responsibilities

• Identify and register cases of children at harm or at risk through field visits, partner and NGO referrals, the CM hotline, community networks and UN agency referrals.
• Provide individual case management following national case management SOPs, including identification, assessment, case planning, follow-up and review.
• Map available services (health, education, livelihoods) in the area of intervention and update the map periodically.
• Operate the CM hotline rotationally according to the schedule set by the Senior IP CM officer.
• Document and file every case completely, keeping soft and hard files in line with IRC's data protection protocol.
• Draft juvenile judge reports, resettlement referrals, BIA and BIDs reports, case conferences and emergency cash request documents.
• Support families directly and refer them to relevant services, and set safety plans for children at high risk.
• Share cases with the supervisor, communicate regularly about updates and challenges, and take part in case conferences, BID meetings and team reviews.
• Be flexible to work after hours or on weekends for urgent cases.

Required profile

• University degree in social work, psychology or a related field preferred.
• 2-3 years of case management experience is mandatory; previous work with children is a must.
• Experience in high-vulnerability contexts such as child labour or children in conflict with the law is a plus.
• Fluent Arabic (written and spoken) and intermediate English.
• Intermediate computer skills in Word, Excel and email writing.
• Team player, flexible, able to handle pressure and enjoy working in the field.