Call Center Specialist

About the role

maids.cc is hiring a Call Center Specialist to act as its voice: helping customers, guiding them, solving their problems and making every interaction smooth, clear and professional. The role suits people who enjoy talking to people, think on their feet and turn confusion into clarity.

Key responsibilities

• Handle inbound and outbound calls, WhatsApp and chat conversations
• Understand customer needs and recommend the right service
• Solve problems, handle complaints and keep customers confident and calm
• Process bookings, payments, refunds and account updates
• Track customer feedback and help improve how the company talks to customers
• Work with the CX, sales and tech teams to make conversations smarter and faster

Required profile

• Strong spoken and written English
• Clear communication and the ability to explain things simply
• A customer-first mindset and good problem-solving skills
• Ability to handle multiple chats or calls without losing focus
• Comfortable working in shifts, including weekends if needed
• Fresh graduates and people early in their careers are welcome; attitude, intelligence and drive matter more than a long CV

Required skills

• Experience with call center tools or CRM systems (Ziwo is a plus, not a must)

What we offer

• Fast growth: high performers move into senior roles quickly
• Performance-based bonuses and promotions
• Training on modern tools, AI-powered systems and real customer journeys
• A friendly, ambitious team that supports each other
• The chance to shape how the company communicates with customers through your ideas and feedback