Call Center Specialist

About the role

maids.cc is hiring a Call Center Specialist to act as its voice: helping customers, guiding them, solving their problems and making every interaction smooth, clear and professional. The role suits people who enjoy talking to people, think on their feet and turn confusion into clarity.

Key responsibilities

• Handle inbound and outbound calls, WhatsApp and chat conversations
• Understand customer needs and recommend the right service
• Solve problems, handle complaints and keep customers calm and confident
• Process bookings, payments, refunds and account updates
• Track customer feedback and help improve customer communication
• Work with the CX, sales and tech teams to make conversations smarter and faster

Required profile

• Strong spoken and written English, with clear communication and simple explanations
• Customer-first mindset and good problem-solving skills
• Ability to handle several chats or calls at once
• Comfortable working in shifts, including weekends if needed
• Fresh graduates and early-career people are welcome; attitude, intelligence and drive matter more than a long CV

Required skills

• Experience with call center tools or CRM systems (Ziwo is a plus, not required)

What we offer

• Fast growth: high performers move into senior roles quickly
• Performance-based bonuses and promotions
• Training on modern tools, AI-powered systems and real customer journeys
• A supportive, ambitious team
• The chance to shape how the company talks to customers through your ideas and feedback